All of our shipments are 100% insured. It is very important to inspect your product thoroughly before accepting and signing for your carton. Packaging that appears in good condition does not guarantee that there is no “hidden” damage. The only way to be certain is to fully unpack and examine the contents carefully before signing. Legally, by applying your signature, you are signing a document stating that you have inspected the item and it is in good condition. In this case, any later claim for un-noticed ("hidden”) damage must be filed by you with UPS (or your carrier if you have specified one) as we will have no recourse when the item is signed for.
Many times it is common practice by UPS (or your carrier if you have specified one) to leave packages on your doorstep if no one is available for signature. Again, please inspect the package by fully unpacking and examining the contents. If you notice damage to the product during your inspection, please call our customer service department immediately. Claims must by filed within 7 days after receipt. We will issue a return merchandise authorization (RMA) number if claim is made within the timeframe stated.
For un-noticed (“hidden”) damage call UPS (or your carrier if you have specified one) at 800-picks-ups with your tracking number to report the damage. If you notice damage to the product during inspection, refuse the package and note the damage on the bill of lading. Please call our customer service department immediately and we will issue a return merchandise authorization (RMA) number. |