Your unit once received by CTH Controls, it will be routed to a technician, logged into our system. The status of your repair can be checked by calling us at any time. A technician will evaluate your repair to determine what repairs are needed or if it is deemed a warranty replacement.
If your unit is NOT covered by warranty an estimate will be mailed to you. You have 45 days to respond by accepting or declining. Warranty replacement repairs will be sent out at no charge and you will receive no additional correspondence. |